Terms & Conditions

These Terms & Conditions apply when you book a service from POLISHWALA through this website, by phone or on WhatsApp. By placing a booking you agree to them.

1. Our services

Each service page lists what is included and what is not. Please read it before booking. Work outside the listed scope can be done only if our crew agrees on the spot and may be charged extra.

2. Prices and payment

• The price shown at checkout is the price you pay, including any coupon you applied and any online-payment discount.
• You can pay online at the time of booking or choose “Pay after service” where it is offered. Payment after service is due when the work is completed, by cash or UPI.
• Coupons are subject to their own conditions (such as minimum order value, validity and usage limits) shown when you apply them.
• We may correct pricing mistakes. If this happens after you booked, we will contact you before doing the work.

3. Booking, slots and arrival

• You choose a date and a 2-hour arrival window. Our crew will arrive within that window; traffic or the previous job can occasionally cause small delays, and we will keep you informed.
• Please give a complete, correct address and a reachable phone number.
• Someone should be at home to let our crew in and show the areas to be cleaned, unless you have agreed otherwise with us.

4. What we need from you

• Working water and electricity at the property.
• Safe access to the areas being cleaned. Please keep valuables, cash, jewellery and fragile items away from the work area.
• For empty-flat services, the flat should be vacant. For furnished services, light personal items should be cleared from surfaces so they can be cleaned.
• Information about delicate surfaces or fabrics (for example natural stone, antique furniture or special upholstery) before the crew starts.

5. Cancellation, rescheduling and refunds

Cancellations and refunds are covered in our Cancellation & Refund Policy.

6. Results and limitations

We use professional methods and take reasonable care. Some stains, rust, heavy scaling, paint marks and old damage may not be fully removable, and results depend on the condition and material of the surface. We will tell you if we expect a limitation.

7. Damage and complaints

If you notice damage or are unhappy with the work, please tell us within 24 hours of the service, with photos if possible, by call or WhatsApp. We will review it fairly and, where the issue is ours, put it right by re-cleaning, repair or another fair resolution. We are not responsible for pre-existing damage, normal wear, or items left unsecured in the work area.

8. Reviews

If you submit a review, you confirm it is based on your genuine experience. We may remove reviews that are abusive, unlawful or unrelated to our service.

9. Use of the website

Please do not misuse the website, attempt to disrupt it, or submit false bookings. We may refuse or cancel bookings that appear fraudulent or abusive.

10. Changes and contact

We may update these terms from time to time; the latest version is always on this page. Questions? Contact us.