Cancellation & Refund Policy

We want you to book with confidence. This policy explains how cancellations, rescheduling and refunds work at POLISHWALA.

Cancelling a booking

• You can cancel from your booking page (the link in your confirmation message) up to a few hours before your slot starts. The exact cut-off is shown on your booking page.
• After that point, or if you need help, please call or WhatsApp us as early as you can and we will do our best to help.
• If our crew arrives and the service cannot be done because there is no access, no one is available, or water or electricity is not available, the visit may be treated as a completed booking.

Rescheduling

Need a different time? Contact us before your slot and we will move your booking to another available slot at no extra cost, subject to availability.

Refunds for online payments

• If you cancel within the free-cancellation period, the amount you paid online is refunded to the original payment method.
• Refunds are usually completed within 5 to 7 working days after we process them. The exact time depends on your bank or payment provider.
• If we cancel a booking, you receive a full refund of what you paid.

If you are not happy with the service

Please tell us within 24 hours of the service, with photos if possible. Where the issue is ours, we will arrange a re-clean of the affected area, or a fair partial refund where a re-clean is not possible. Refunds are not offered for limitations we told you about in advance (for example old stains, rust or damage that cannot be removed).

Pay after service

If you chose “Pay after service”, nothing is charged when you book. You pay after the work is complete, so there is nothing to refund if you cancel in time.

Contact us

For any cancellation or refund question, please contact us with your booking number.